Frequently Asked Questions
Where all of your questions are answered.
All products are unique and produced per order. Returns or exchanges are not supported if you ordered a wrong size, color, or simply don’t like the product. Our Print Providers don’t have inventory space to keep unwanted items.
Once an order has been sent to production it is sent to the Print Provider and you can no longer edit any details or cancel it. If the shipment details were incorrect, or the customer ordered the wrong size or color, Colourmechoco is not responsible and will not offer replacements or refunds. You are responsible for capturing the right information.
However, we can offer a replacement order free of charge, if there are any issues with the order, like manufacturing error, printing issues, and such.
In case a replacement order is arranged, there is no need to send the original order back to us.
If issues arise with a replacement order, we can offer you a refund to your Colourmechoco store credit, which later will automatically cover the production and shipping costs of new orders or it can be withdrawn to the same payment source where it initially came from any time.
Please feel free to contact our Merchant Support Team with all the necessary information and photographic evidence for investigation in this Order Issue Submission Form, and we will do everything possible to correct the situation and provide the most suitable solution to you, depending on if the replacement or a refund is eligible or not.
It takes 2–7 business days to create a product and fulfill an order.
The average shipping time is 4 business days depending on the delivery destination.
We print and fulfill all our products on demand once you place an order.
To ensure we send your products as fast as possible, we route your orders to our fulfillment centers where we can fulfill and ship them in the quickest way!
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If Printful's facility isn't used as the return address, you would become liable for any returned shipments you receive.
Wrong Address -
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.
We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Contact us before returning any products. We do not refund orders for buyer’s remorse.